Even if your clients prefer to host your meetings in their own office or on Skype, there might still be some occasions when they need to come and visit you in your workspace. Most business owners start to panic when they do need to welcome some outsiders into their office. After all, there is a lot that can go wrong and could ruin the client’s impression of the business. However, as long as you follow these useful tips, there are some ways you can actually really wow your clients with your amazing workplace.
Don’t Keep Them Waiting
Even if you have a nice waiting area for clients that is filled with magazines and newspapers, you shouldn’t leave them waiting that long. They could get bored, and they will have a lot more important things that they could be getting on with. Therefore, even if you are busy working on something when they pop in, you should stop what you are doing and see to them immediately.
Keep Your Space Clean and Tidy
Not only does a clean and tidy space help your office look attractive and professional, but it also ensures that there are no potential hazards that could be a risk to your visitors. You don’t want to find a letter from the likes of DeSalvo Law personal injury lawyer after a client’s visit to find out that they are suing you for an accident that they were involved in at your office. Therefore, it’s important that there are no risks that could make any visitor slip over or trip up.
Train Your Staff
All of your employees need to be courteous and polite to anyone who visits your office. After all, each member of staff is an ambassador for your business, and visiting clients will make an impression of your company according to how your employees are around them. They should always ask any visitors how they could help and greet them warmly with a smile and a “hello”.
Brief Your Reception Staff
The members of staff who work on your reception will be the ones who have first contact with any visiting clients. Therefore, it is super important that these employees understand how to act around them. You should brief them on where to take each visitor and who to let know that someone has arrived. They should also ask each visitor if they could get them anything, such as a coffee or glass of water.
Offer Some Refreshments
Your reception staff should offer your visitors refreshments, but it’s also a good idea to put some self-service ones in the waiting area. For instance, you might like to place a Nespresso coffee machine so that your guests can help themselves to coffee while they wait. It’s also a good idea to place a fruit basket in the waiting area as well so that your guests can grab a healthy snack.
You’ll find that visitors who are impressed with your office will be more willing to place more deals with your company!